FAQ

Below you will find answers to questions we regularly receive. Should you have any further questions, please contact us though the contact form.


I have completed my reservation. What’s next?
You will receive an email confirming your reservation. Show this email to your selected self-storage when you check in.
I own a self-storage. How do I create a landlord account?
When you run a professional self-storage, click on “register my self-storage facility”. Fill out the required fields and submit your request for registration. You will receive an email confirming receipt of your request. Our team will contact you as soon as possible.
I have storage space in my attic. Can I create a landlord account?
No. A landlord account on Book Your Box is reserved for professional self-storages.
Are rates shown including or excluding VAT?
Rates displayed on Book Your Box are excluding VAT. However, when you make a booking and are required to pay the first month of rent, the applicable VAT will be added.
Does every reservation require a payment?
Yes. In order to complete your reservation, you are always required to pay the first month of rent. This payment does not include possible additional costs/deposit which are contained in the reservation confirmation.
How does the payment to secure my reservation work?
The payment occurs online through a trusted third party payment service provider. You are paying directly to the landlord. The online payment options available depend on your landlord. Book Your Box does not receive any payments from tenants.
Can I cancel my reservation?
Cancellation is not possible through Book Your Box. Contact your selected self-storage and read their terms and conditions.
What about insurance of my stored goods?
Whether and to what extent your stored goods are covered by insurance, depends from landlord to landlord. Please read the terms and conditions of the landlord. Book Your Box does not provide insurance.
Does Book Your Box share my personal data with third parties?
Your personal data will only be shared with your selected landlord after completing a reservation. You can read the Privacy Policy on our website. If you have any questions or complaints about the protection of your personal data, you can send us an email on privacy@bookyourbox.com.
Can both individuals as well as businesses rent a box on Book Your Box?
Yes. When making a reservation, you will just need to select in which capacity you are making this reservation: as an individual or as a business.
J'ai effectué ma réservation. Quelle est la prochaine étape ?
Vous recevrez un e-mail confirmant votre réservation. Montrez cet e-mail au self-storage que vous avez choisi lors de votre enregistrement.
Je suis propriétaire d'un self-stockage. Comment puis-je créer un compte de propriétaire ?
When you run a professional self-storage, click on “register my self-storage facility”. Fill out the required fields and submit your request for registration. You will receive an email confirming receipt of your request. Our team will contact you as soon as possible.
J'ai un espace de stockage dans mon grenier. Puis-je créer un compte de propriétaire ?
Non. Un compte propriétaire sur Book Your Box est réservé aux auto-entrepôts professionnels.
Les tarifs sont-ils indiqués avec ou sans TVA ?
Les tarifs affichés sur Book Your Box s'entendent TVA comprise. Toutefois, lorsque vous effectuez une réservation et que vous n'êtes pas tenu de payer le premier mois de loyer, la TVA applicable sera soustraite.
Chaque réservation exige-t-elle un paiement ?
Yes. In order to complete your reservation, you are always required to pay the first month of rent. This payment does not include possible additional costs/deposit which are contained in the reservation confirmation.
Comment fonctionne le paiement pour garantir ma réservation ?
Le paiement s'effectue en ligne par l'intermédiaire d'un prestataire de services de paiement tiers de confiance. Vous payez directement au propriétaire. Les options de paiement en ligne disponibles dépendent de votre propriétaire. Book Your Box ne reçoit aucun paiement de la part des locataires.
Puis-je annuler ma réservation ?
L'annulation n'est pas possible via Book Your Box. Contactez le self-stockage de votre choix et lisez ses conditions générales.
Qu'en est-il de l'assurance de mes biens entreposés ?
La question de savoir si et dans quelle mesure vos biens entreposés sont couverts par une assurance dépend de chaque propriétaire. Veuillez lire les conditions générales du propriétaire. Book Your Box ne fournit pas d'assurance.
Book Your Box partage-t-il mes données personnelles avec des tiers ?
Your personal data will only be shared with your selected landlord after completing a reservation. You can read the Privacy Policy on our website. If you have any questions or complaints about the protection of your personal data, you can send us an email on info@bookyourbox.com.
Les particuliers comme les entreprises peuvent-ils louer un box sur Book Your Box ?
Oui. Lors de la réservation, il vous suffira de sélectionner à quel titre vous effectuez cette réservation : en tant que particulier ou en tant qu'entreprise.